Duchess hoax call: family of nurse have not been given any support

"What is needed clearly is an inquiry by the hospital into what has
happened. The hospital has sent them a letter which I have seen, but I am a
little suprised that nobody has made the journey to Bristol to sit with them
and offer the counselling they need. [...]
Source:
http://www.ezonearticle.com/2012/12/10/duchess-hoax-call-family-of-nurse-have-not-been-given-any-support/